Article contributed by Geoff Kirkwood.
Start by asking the members the following two questions………
How do you say thanks when someone refers you to some one else?
What it is that you do to acknowledge your appreciation?
Push them for answers and repeat some of the responses. Then say…..
Here are some of the ways that I wrote down in preparing for this session.
- send a special thankyou card
- send a hand written letter in a hand addressed envelope
- make a special phone call for that purpose and nothing else
- send chocolates
- send an email
- send some theatre tickets
- send a “scratchie” lottery ticket
- send a bottle of wine
- send some flowers
- drop in unannounced at their office/premises to say thanks
- give them 2 referrals
- send them a $10 note suggesting they spend it solely on themselves
- make a big fuss at the R,R & R session next week
- remember their birthday
I am sure you can think of others. Just make sure your thankyou is genuine, says something special about you, and you always do it.