Comments on: Four point three percent?

By: kenn butler

kenn butler — Sat, 21 Jan 2012 04:35:56 +0000

Very good reminder Niki,
I think I will write to Telecom – right now…..

My regards,
kenn

By: Paul Meyer

Paul Meyer — Sat, 21 Jan 2012 03:00:16 +0000

Thanks Niki nice one …

Paul

By: Louise Greenup

Louise Greenup — Sat, 21 Jan 2012 00:37:33 +0000

Thanks Nikki, Item 3 Apologise is extremely powerful and in a lot of cases turns the situation around. Listening a tool we do not use enough.

By: Margie Harrs

Margie Harrs — Fri, 20 Jan 2012 22:24:03 +0000

Niki, very good article. Unfortunately New Zealand has company in the eroding customer service. It is the same in Texas and the rest of the United States too.

By: Graham Southwell

Graham Southwell — Fri, 20 Jan 2012 21:46:00 +0000

Great article Niki – this is a great philosophy for business and for life in general. How many of us are truly willing to hear what others have to say about us – to take their comments on board and to try and put things right? To my mind it is all about coming from a position of love – as opposed to ego. The ego based person and/or leader takes everything personally – they are not willing to hear what others have to say and if they are in business they will surround themselves with people who tell them what they want to hear.
I look forward to reading more of your articles throughout the year. Thanks also for your generous gift of placing one of your books in each of the 200 Christmas hampers donated to the members in Christchurch.